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Delivery & Returns

FREE Standard Delivery

All Standard Delivery parcels are sent via courier service we aim for this to  take between 2-3 working days to arrive. Unfortunately we have been affected by delays in shipping and we apologise for any delays you might experience. If you have not received your delivery after 7 working days, please contact  FREE Standard Delivery applies to the majority of UK mainland postcodes.

*Please note: If purchasing an accessory within the same order as an Instant Pot or Air Fryer, items will be delivered as two separate parcels. Accessories are sent via Royal Mail.


Returning your product because you’ve changed your mind

You can  return your item unused and in original condition (including all labels and tags and including your  order number) with proof of purchase within 14 days, and once received and checked we will issue a full refund.

All return requests for change of mind must be made within 14 days of the date you received the item. Please contact to arrange the return.

Returning a faulty item

If your product develops a fault please contact us with proof of purchase and a short explanation of issue.

Send us an email at explaining the problem and include the following information:

  • Why you want to return the item, including photos or video of the problem
  • Your Order ID
  • Your name, address, e-mail address and daytime phone number

Costco   Duo Gourmet  – this is  exclusive cooker to Costco, due to the exclusivity all requests for returns should be made directly to point of purchase.